What are the benefits of digital telecare, also known as connected care?

Connected Care is real-time, electronic communication between a resident/client and the care provider.  This will include secure email communication and remote resident/client monitoring.


The Office for National Statistics reported…

“The number of adults over 75 years using the internet has doubled since 2011 and the proportion of adults aged 65 years and over who shop online trebled since 2008; rising from 16% to 48% in 2018.”

 “Since the survey began in 2011, adults aged 75 years and over have consistently been the lowest users of the internet. In 2011, 20% of adults aged 75 years and over were recent internet users, rising to 44% in 2018.”


65+ Internet Usage


They also announced that

“In 2017, the most popular internet activity was sending or receiving emails (82% of adults), up 3 percentage points from 79% in 2016. Finding information about goods and services was the second most popular at 71% of adults, up from 58% in 2007.

There has been growth over time in how people use the internet for a range of everyday activities. Reading online news, newspapers or magazines has tripled from 20% in 2007 to 64% of adults in 2017. Internet banking rose by 33 percentage points since 2007, to 63% in 2017.


The InfoNet provides ‘connected care’; allowing secure email communication between the care provider and the end user and helps to promote an independent and fulfilling life.


InfoNet brings the Retirement Community together and involves everyone on a daily basis.  Regular Village offers and notifications (sent by staff) from the ENS messaging dashboard provides an instant connection with the resident.

Third party applications can be accessed on the InfoNet i.e. Care Plans.

Video Door Entry, Site Wide Communications & Speech Wearables are just a small part of what the InfoNet provides.



CQC has a vital role to play in protecting people from poor care, as well as helping to drive improvement, and we are already seeing many examples of innovation that have the potential to improve the quality of care for people who use services.


New technology is influencing the way health and care services are delivered – and it is transforming care for some people. This change inevitably presents challenges for the way we approach regulation for new kinds of services; in future, we will also focus on examples that show where providers are successfully harnessing new technology to improve outcomes for people.

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